I had to play phone tag for most of the next day with Carvana advocates to figure out why all of this had happened and to try to get my delivery scheduled to a sooner date. It was very frustrating, and honestly baffling, that I received no communication whatsoever about my delivery on the day it was supposed to happen, and then only was told that it got rescheduled *after* the delivery was already supposed to have been completed. At this point, it became a huge inconvenience because I had scheduled appointments for Thursday the 18th on the assumption that I would have a car to get to them. At 4:38 pm I got an email stating that my delivery had been rescheduled to Friday the 19th. I stayed at home all day that Monday, never received any phone calls or emails about the delivery, and 4:30 pm came and went with the car never showing up. Again, this phone call never came, and I had to call the customer service line myself to get answers for the few questions I had.įinally, I scheduled my car to be delivered to my house on Monday, June 15th, at 4:30 pm, and got an email confirming the delivery. Once the car was ready for viewing and I completed filling out my financing options, I received another text message, again stating that I would be receiving a phone call with information and what I needed to do next. I eventually called Carvana myself after a few days and was told that there was nothing I needed to do at the time because the car was still being transported to their facility.
When I first reserved my car and put the refundable deposit down for it, I received a text message immediately after completing the reservation saying that I would be receiving a phone call within 24 hours with more information - this call never came. There was, however, a pretty significant lack of communication from customer service representatives throughout the whole process. Buying my new car from Carvana was overall a decent experience, and very convenient.
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